Shipping & Returns
SHIPPING
Shipping Methods
- USPS United States Postal Service
- UPS United Parcel Service
- Fedex Federal Express
- Estes-Express Freight Lines (LTL)
Transit Day
USPS transit and delivery days are Monday to Saturday
UPS Transit and Delivery days are Monday to Friday
Estes-Express Freight Transit and Delivery days are Monday to Friday.
Delivery Dates, Schedules and Delays
All delivery dates displayed on the website are provided directly by the shipping providers and will be subject to their policies. The days and dates estimated and displayed on the webpage are not warrantied. American Sulastic shall not be liable to Buyer for delays in delivery due to state of war, riot, civil disorder, fire, terrorism, strikes, work slowdowns, accidents, actions of government or civil authority, delay in transportation, energy failure, equipment breakdown, delay of suppliers, inability to obtain necessary labor, materials or manufacturing facilities, acts of God or Any causes beyond the control of American Sulastic, Corp . Buyer’s exclusive remedy for such delays, and for American Sulastics’ inability to deliver for any reason, shall be rescission of the particular order. We do not offer any warranty or guarantee on delivery dates.
Shipping Service Inlcudes:
Shipping Service covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, address correction fee, return-shipping, customs and/or import/export fees, that get applied to the shipment after release.
Tracking information
Tracking information is available on all orders shipped. Information is provided by the selected service and Sulastic.com is not liable for such information.
Handling
1 to 2 Business days for USPS, UPS and Fedex.
3 to 4 Business days for Freight.
Shipping to a P.O Box
We offer shipping by USPS for delivery to a Post Office Box. We only recommend the use of USPS for shipment to FPO or APO addresses. Due to postal regulations, shipping is not available on some items.
Order Pick up
We offer the option to pick up the order at our San Antonio Location and it is highly recommended to make an appointment to pick up your order.
COVID-19.- Face Covering and other rules determined by local goverment are required when visiting our facilities.
Shipping to an Address that is Different than the Billing Address
We ship orders to an address that is different than the credit card statement billing address. You must provide the billing information exactly as it appears on your credit card billing statement. Please allow additional time for us to process your order due to the additional security steps required.
Canadian Shipments
For shipments originating from the US into Canada, the quoted shipping costs does not include all brokerage fees and duties. Taxes are not included. All prices on our site are in US Funds. Your credit card company will convert the US charge to Canadian.
International Shipments
Currently, we ship only to destinations allowed by the United States of American Government, usually delivered by the USPS. The quoted shipping costs does not include all brokerage fees and duties. Taxes are not included. All prices on our site are in US Funds. Your credit card company will convert the US charge to your local or account currency.
Shipping Insurance:
Buyer shall fully insure all materials delivered to Buyer
Freight LTL Shipments
Larger shipments that cannot be delivered via regular Ground service will require a special LTL service.
LTL Freight (freight ranges between 100 to 20,000 lbs.) for large shipments covers curbside delivery only. This type of shipment will require someone to be present for the delivery and the inspection of the merchandise.
Additional shipping fees may apply to orders delivered to residential or commercial addresses which may or may not include Lift Gate fees by the LTL trucking company. We do not offer white glove delivery. The shipment will be delivered to the loading dock only for orders that include multiple pieces
If at the time of delivery, the paperwork is signed merchandise is received in good condition any damage or discrepancy claims will be denied. We strongly suggest you inspect the merchandise before the paperwork is signed.
Damage or Discrepancy
If there is damage or a discrepancy on the order at the time of delivery, please document the information to the transportation agent and endorse the extent of damage, discrepancy or shortage.
Any damage claims must be reported within the first 24 hours of delivery, along with a picture of the damaged item, no exceptions.
If a shipment is refused or the recipient requests added services or a redelivery, or change of address at the time of the scheduled delivery, charges due to the refusal or the added services will be billed to the customer.
Shipping Returned or Refused
If the customer is not available to accept a scheduled delivery, any return shipping fee or redelivery fees assessed by the carrier will be the responsibility of the customer. A return shipping fee from $25 to $75 will be charged for item(s) being refused or returned on our account with ground service for each item. Charges of $250 or more will be applied if the merchandise refused shipped via LTL/special freight.
Any carrier charges incurred due to incorrect or incomplete delivery address will be the customer's responsibility.
Shipping addresses cannot be changed once the carrier is in possession of the merchandise.
RETURNS
American Sulastic, Corp provides every customer with a 100% satisfaction guarantee with our 30-day money back policy. We must receive the damaged merchandise before any replacement/ refund will be issued. All original packaging material, boxes, and documentation must be kept for the return of damaged items. Merchandise cannot be picked up if it is not in its original packaging.
If you are not completely satisfied with your purchase for whatever reason, the complete item(s) may be returned for refund. All returned item(s) must be received back in our facility within 30 days of its receipt in the same condition it was received. Items must be returned back with common carrier only, we do not allow in person drop-offs. All shipping costs and arrangements associated with returned merchandise will be the customer's responsibility
You must obtain a return authorization to activate your 30-day return. Please contact our Customer Care department to receive your return authorization number or if you are customer registered in our website it can be requested in the orders section by log in to your account and following the next link https://www.sulastic.com/order/history
The 30 day return policy only applies to the initial shipment of product. We do not offer a return on item(s) that were sent back for exchange or repair service. Items that have been specially embroidered are not eligible for return.
For all other returns a credit will be issued for the purchase price of the item, less the initial shipping charge.
The 30-day return will not apply to products tagged as Final Sale or Special order are not eligible for a return.
Merchandise reported in perfect condition at time of delivery by the customer will not be accepted back if returned in damaged condition.
If there is a discrepancy or damage on a shipment, it must be reported upon delivery. A photo (or video) of the damage item(s) or discrepancy will be required within 24 hours from the time the merchandise is received. All original packaging material, boxes, and documentation must be kept for the return of incorrect or damaged shipments. We will attempt to resolve the issue with damage or discrepancy by first sending out replacement parts needed to remedy the issue. If the parts will not resolve the issue, arrangements will then be made for the pick up and exchange of the item.
WE WILL NOT ACCEPT ANY RETURNS PAST 30 DAYS. NO EXCEPTIONS.
If the merchandise was originally shipped via freight service (LTL), the initial shipping charges will be $150.00+ and deducted from the refund should you decide to return the product. (Larger shipments that cannot be delivered via regular Ground service will require a special LTL service. Items that require LTL freight will weigh between 100 lbs to 20,000 lbs and will cover CURBSIDE delivery only.)
